Frequently Asked Questions

Billing Queries

What payment methods do you accept?: Wire Transfer - No limit to the amount we will accept. Please ensure that you elect to pay all charges as we will only credit your account with the total funds received into our bank account.

Paypal - No limit to the amount we will accept on condition that account is fully verified. Unfortunately we will charge 2.5% fee.

Western Union - No limit to the amount we will accept.

Credit Card - Payments will be accepted up to the value of $50 in any seven day period, subject to the successful completion of an account application form - (please do not be alarmed we ask for a copy of the credit card and a form of ID).
What is the smallest amount I can top-up?: There is a minimum top-up value of $50. This minimises our admin expenses, allowing us to keep rates low.
Can I make some test calls before crediting my account?: Once you have registered for your free account, you will be given a small amount of credit to test the service.
What payment methods do you accept?: For your first order you can top-up via bank transfer or Western Union. For future orders we also accept debit / credit cards, and payment via Paypal.
Will I have to pay VAT when I top-up?: If you are a company or individual that is based in an EU member state and are eligible to pay VAT, the tax will be deducted from your payment before the credit is applied to your account unless you can provide a valid VAT number. UK-based companies and individuals will always be required to pay VAT.

Website Queries

How do I register for a Voxbeam account?: You can sign up on-line for free on the Voxbeam website. Simply visit the Registration page and fill out the form.
How do I download a rate list in CSV format?: You can download a CSV rate file on the Rates page.
How do I view or download my CDR / call records?: When logged in to the Voxbeam website, you can visit the Call Records page to view your CDRs on-line, or download them as a CSV.

Technical Queries

What dialling format should I use to send calls?

Please send calls in e164 format with the prefix for the route you’d like to use (see below) as follows: prefix + country code + area code + number

How do I choose between the Premium and Standard routes?

To use Voxbeam Premium, prefix the number being dialled with 0011101, or if you would like to use Voxbeam Standard, prefix the number with 0011103.

You can learn more about our different routes on the services page, and review the pricing in our wholesale rates section.

What audio codecs does Voxbeam support?

We support the G.729a and G.723 codecs for all of our routes. Additionally, the G.711u, G.711a, and G.726 codecs are supported for most.

How can I use Asterisk to send calls to Voxbeam?

The following dial commands correspond to the Premium and Standard routes:

exten => voxbeam_premium,1,Dial(0011101${EXTEN}@sip.voxbeam.com)
exten => voxbeam_standard,1,Dial(0011103${EXTEN}@sip.voxbeam.com)

Support Queries

How do I report a problem with the service?: When you are logged in to the Voxbeam website, you can visit the Contact Us page to report a fault.
Do you offer telephone support?: In order to keep our admin costs and therefore our wholesale rates low, we don’t currently offer telephone support.