Frequently Asked Questions

Billing Queries

What payment methods do you accept?
Wire Transfer - No limit to the amount we will accept. Please ensure that you elect to pay all charges as we will only credit your account with the total funds received into our bank account. Unfortunately if the transfer is not completed via ACH method a charge of $15 will be deducted from the amount we receive.
Paypal Mass Payment - No limit to the amount we will accept.
Paypal Express - No limit to the amount we will accept on condition that account is FULLY VERIFIED & ADDRESS CONFIRMED. There is a charge of 2.5% fee. We require a government issued photo ID and utility bill (for example, gas bill, electricity bill, cable bill). This needs to be done for each new paypal account you would like to use.
Western Union - No limit to the amount we will accept.
Credit Card - Payments will be accepted up to $500 in any 24 hour period. We require a copy of the latest credit card statement, copies of the front and back of the card (blanking out the middle 8 digits) and Government issued photo ID must be faxed or a scanned copy emailed to us: contact details. This needs to be done for each new card you would like to use. A charge of 2.5% will be deducted from payments.
Moneybookers Payment - No limit to the amount we will accept. A fee of 2.5% + $0.20 will be deducted from any funds received.
Ukash Payment - No limit to the amount we will accept. A fee of 6.5% will be deducted from any funds received.
Please note: In addition to the above ID requirements, under certain circumstances further ID may be required or a third party mandate completed if the payer is not the same as the account holder.
What is the smallest amount I can top-up?
There is a minimum top-up value of $50. This minimises our admin expenses, allowing us to keep rates low.
Can I make some test calls before crediting my account?
Once you have registered for your free account, you will be given a small amount of credit to test the service.

Website Queries

How do I register for a Voxbeam account?
You can sign up on-line for free on the Voxbeam website. Simply visit the Registration page and fill out the form.
How do I download a rate list in CSV format?
You can download a CSV rate file on the Rates page.
How do I view or download my CDR / call records?
When logged in to the Voxbeam website, you can visit the Call Records page to view your CDRs on-line, or download them as a CSV.

Technical Queries

What dialling format should I use to send calls?
Please send calls in e164 format with the prefix for the route you’d like to use (see below) as follows: prefix + country code + area code + number
How do I choose between the Premium and Standard IP Voice routes?
To use Voxbeam Premium IP Voice, prefix the number being dialled with 0011101, or if you would like to use Voxbeam Standard IP Voice, prefix the number with 0011103.
You can learn more about our different routes on the services page, and review the pricing in our wholesale rates section.
What audio codecs does Voxbeam support?
We support the G.729a and G.723 codecs for all of our routes. Additionally, the G.711u, G.711a, and G.726 codecs are supported for most.
How can I use Asterisk to send calls to Voxbeam?
The following dial commands correspond to the Premium and Standard IP Voice routes:
Voxbeam Premium IP Voice
exten => _X.,1,Dial(SIP/0011101${EXTEN}@sbc.voxbeam.com)
Voxbeam Standard IP Voice
exten => _X.,1,Dial(SIP/0011103${EXTEN}@sbc.voxbeam.com)

Support Queries

How do I report a problem with the service?
When you are logged in to the Voxbeam website, you can visit the Contact Us page to report a fault.
Do you offer telephone support?
Yes, simply call us between 3am and 6pm EST.




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Download our Premium and Standard IP Voice wholesale tariffsStandard IP VoicePremium IP Voice